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Listening • Understanding • Connecting
001: Listening For Understanding – Professional Mediator Elisabeth Seaman

001: Listening For Understanding – Professional Mediator Elisabeth Seaman

As a holocaust survivor, peace has always been important to Elisabeth. Today she gives us numerous practical tips on how to listen for understanding.

Learn 2 Resolve Website:

Conflict Resolution – The Book Website:

Book: Conflict – The Unexpected Gift: Making the most of disputes in life and work (purchase on their website)

More About Elisabeth

Since 1982, Elisabeth has mediated with individuals and groups to help them reach mutually satisfactory resolutions to their conflicts. In her career she has, together with her business partners, presented communication skills in workshops and seminars related to conflict management, diversity, and violence prevention. Together they have trained board members, managers, and staff to develop and motivate teams and to deal effectively and constructively with disputes that impact productivity and the workplace atmosphere.

Elisabeth coaches individuals in productive communication for personal and professional purposes. She has presented at national and international conferences and has published articles relating to conflict resolution. She studied at the University of California at Berkeley and received a B.S. in Education from Boston University. Elisabeth is committed to helping people discover peaceful resolutions to their conflicts.​

Key Moments in Our Conversation

  • 3:00 – Choosing peace as a Holocaust survivor and her mother’s influence
  • 5:06 – The Ladder of Assumptions: What is it and how we can use it to resolve conflicts?
  • 11:30 – Listening for deep understanding
  • 15:30 – Four steps that help with deep understanding
  • 20:00 – How is listening valuable if no one’s opinion changes?
  • 26:25 – What can you do if a conversation becomes heated?
This Post Has 2 Comments
  1. This book is an easy read, full of practical information. I’ve already used a few of the suggested techniques and insights in my personal life, resulting in a recent “break through” conversation with my college-age daughter. Highly recommend!

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